If you absolutely must order gig tickets from See Tickets, then you should be aware of the following things:
1. They will only deliver to the registered address for the cardholder. For security reasons, apparently.
2. They want a signature on delivery.
3. There is a system in place for people who don’t sit at home all day watching daytime TV, but getting through to them is a pain. Email is a complete waste of time. The published telephone numbers get you to a message that says “All of our lines are busy. Please call back later.” If you find the secret number, then you have a 15 minute wait in a queue, which is marginally better.
4. However, they are very prompt at debiting your account the relevant amount.
In summary, don’t deal with them unless there is no other way of getting the tickets you want. And be aware of the points above.
Now, does anyone know how I go about reporting companies to the Department of Trade and Industry for their appalling customer service?
I will leave you with an excerpt from their website:
It’s this attitude that makes us different – we’re passionate about events – and getting you to the ones that you want to see. We also care about great service and treating people as individuals.
We want the first name people think of when they want to go to a live event to be See. We are continually working on delivering the best service from enthusiastic, bright people, and extending the breadth of our product so you will be able to get tickets for anything you want from us.
I find this hilarious.